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Call Center  

Trenitalia Call Center 89 20 21 (from outside Italy +39-06-68475475)

Operates 24h every day of the week


ATTENTION:
From 2 April 2007, due to ministerial decree, to call numbers starting with 892 from land line requires being specially enabled.
In order therefore to continue using the services of the Trenitalia call center, please contact your telephone provider for information on how to enable it.

  
To access all types of Trenitalia service or information, the number 89 20 21, is available to customers. To dial without area code, the number is operative every day of the week.
ACCESS PROCEDURE
By calling the Call Center and following the simple instructions given by the menu, you will be able to access the following services:

Information on timetables: 1 
Information on the trains' circulation, on prices, special offers, refunds and bonus tickets:  2 
Buy or change booking (except for on regional trains): 3 
CartaViaggio customers: 4 
Assistance on the Trenitalia.com website: 5  


IMPORTANT: Before phoning the Call Center, please carefully read the privacy information notice.

 
CALLING RATES
Rates start at effective connection with Call Center Operators

One landlines:

Unit answer cost: 30 euro centimes (VAT included)
Minute cost: 54 euro centimes (VAT included)

From mobile phones:

The rate, according to your rate place, depends on the mobile telephony operator.

We would like to remind you that, for mobile telephones with company profile, the possibility of calling 89 20 21 varies depending on the contract between the company and mobile operator.
If calls to 89 20 21 are allowed, you must nevertheless dial 12 before the number.

From outside Italy:

The rate depends on the service provider of the country you are calling from.



RESTRICTED ACCESS AREA

Enter the restricted access area for Trenitalia customers:
To:
change your E-mail
change your password
subscribe to the newsletter
manage your IC Card reservations
change your reservations
verify the state of your orders
unsubscribe to the newsletter
consult your international orders
Ask for a refund online
View the summary of your online requests for refunds



CARTAVIAGGIO

Choose the Cartaviaggio that best fits your way of travelling: there's a world of services, opportunities and privileges. Plus, for each journey, you'll earn points towards exclusive prizes.


Consult the Lost and Found service (Only italian version)