The reference fare to which discounts and surcharges are applied.

For trains: TBiz, AV, ES*, ES* City, IC Plus, CC/WL, Excelsior and Excelsior E4, IC, ICN and Express (sold with the ticketless procedure).
Booking
free and done at the same time as ticket issuance; for seats on the IC, ICN and Express trains with ticketless procedure, it is compulsory, and charged extra (costing 3 euro).

Ticket changes
It is allowed only once from issue date and until train departure, paying a change fee of 20% of the ticket with a maximum of 3 euro.
On this site you cannot change online the ticket you bought. Also, it can only be changed for amounts that are equal to or greater than the original ticket amount. To obtain the change, you must first pick up your printed ticket or, in that case of ticketless tickets, go directly to the station ticket desk or issuing travel agency.

Booking change
Allowed twice until the train's departure and only once afterwards, and within the three hours subsequently. The new booking must be for trips to be made from the moment of the request and until two months after the originally-booked train's departure.
You can carry out the Booking Change before departure, on-line(on this site), at the ticket desks and the stations' self-service tellers, the travel agencies (for Ticketless tickets, the agency at which the ticket was bought) or through Trenitalia's Call Center (on 89 20 21, without area code throughout Italy from land-line and mobile phones). After departure, booking change can be requested only at the ticket desk and the self-service machines in the departure station of the train stated on the ticket. The same procedure applies also to the Ticketless tickets.

The booking change is free. Agencies may charge a commission for this service.
When changing bookings, passengers must notify the booking codes (PNR and CP) on the ticket or that have been sent by e-mail during purchasing; it is important to receive confirmation that the change has actually been made.

If you chose to pick up the ticket from a self-service machine (not applicable for ticketless tickets) the ticket of the new booking must nevertheless be shown to the on-board personnel together with the original ticket.
The booking change of Ticketless tickets is instead allowed only through the ticketless system. In this case, a confirmation email is sent for online requests, or else confirmation is given by the operator of the ticket desk or Call Center, or the details of the new booking are displayed on the self-service machines, if used.
If booking change has been made online or via the Call Center, on the customer's request the confirmation can be given also by text message.

Refund
If you do not use your ticket due to journey cancellation, you can apply for a refund before train departure by going to the ticket desks at any station or the travel agency where you bought it.
A 20% fee will be deducted.
You can also request the ticket refund after the train's departure and until 3 hours afterwards, with a deduction charge of 50% on the price paid. In this case the refund can be requested only at the departure station where the ticket was issued, or else at the issuing agency; it is not possible to request a refund in the issuing station if that station is the same as the arrival one.
For refund requests of tickets issued after a date change made after the originally-booked train's departure, a deduction charge is made of 50%.
Refunds or Bonus Vouchers are not given if journeys are simply interrupted.
No refunds are given if the amount to pay, net of the charges (20% or 50%), is less than or equal to 8 euro.
If it was not used for causes ascribable to Trenitalia, a full ticket refund is given.
Passengers must however always show a valid identity document.

If tickets bought online have not been picked up or issued through the ticketless system, you can - only BEFORE departure - request a refund by using the on-line refund function on this website (only for refunds of the full purchase), by contacting the Call Center, or by sending an e-mail to the address rimborsi@trenitalia.it
After departure, no refund is granted of the tickets bought online and not yet picked up, or of the ticketless tickets.

If the ticket has been picked up (operation not applicable to the ticketless solutions), you must present it before departure at any station ticket counter. After departure this can only be done at the ticket desk of the departure or issuing stations (provided this is not the same as the arrival one), which will forward it to the appropriate Office. Refunds are made by re-credit on the credit card used for the purchase.

For ticketless tickets bought from travel agencies, refunds can be requested only before departure from the issuing agency or at a station ticket desk; alternatively, during agency closure times by phoning the Trenitalia Call Center on 892021, which will authorise the travel agency to make the refund at a later time. The refund will be made subject to the customer's showing a photocopy of an ID document
The regulations on refunds are given fully in the section Rules for services in Italy (italian only) on this website.

Access to other trains
Holders of standard-fare tickets can - for the same section - also directly board another train of the same category during the same day and until 3 hours after the departure of the booked train, provided that they stamp the ticket and go to the on-board personnel and pay the surplus charge of 8 euro. If the traveller requests to change class or board a carriage of a different category for the same section, they can - again within the same terms and provided they stamp the ticket before boarding - pay the difference between the full price of the train used and the amount already paid, plus the penalty chage of 8 euro.
If there is no train of the same type during the 3 hours afterwards, they can travel at the same conditions as those stated above also afterwards on the first same- or lower-category train that is useful for reaching the destination.
If the amount already paid is the same or higher than the sum due for the train and penalty, no extra charge is made but the passenger does not have the right to refund of any amount paid extra. In all cases the ticket must be stamped before boarding; if this is not done, the passenger will be liable for a fine of 8 euro (this being added to any other fine applied for having boarded a different train). Passengers boarding on days different to those allowed are considered as being without a ticket at all. Holders of ticketless tickets are not allowed to board Regional trains and if found on such trains, will be dealt with as if they had no ticket at all.

If you have any doubts or questions and you want to optimise your travelling, look at the Traveller's guide.

For IC, ICN and Express trains (not sold with the ticketless procedure)
Ticket changes
Ticket changes can be requested once by paying the change fee of 20% of the ticket with the maximum of 3 euro, by approaching any ticket office or authorised travel agency, in the use period and in any case before beginning the journey.

Booking change
Optional booking solutions cannot be changed; if necessary, you must buy another and be charged the related fee.

Access to other trains
In the case of boarding trains of another category for which there is no provision for booking at the same time as ticket issuance, you only pay any applicable price difference.

Refunds
Refunds are given with a deduction of 20% of the ticket value and must be requested within two months from issuance and in any case before tickets are stamped. Already-stamped tickets can however be refunded, provided request are submitted to the ticket office of the departure station within 30' from stamping.
Alternatively, you can request a Bonus Voucher for the same amount as the returned ticket and valid for buying another Trenitalia ticket within 6 months.

In return for paying 20% extra, the Flexi solution allows greater flexibility in regulations plus extra advantages (for holders of 1st class tickets, access to the EuroStar* Club lounges without right to use the members' services). The offer can be bought by making specific request.

The trains that can be used are: AV, T-Biz, ES*, ES* City, IC Plus, couchette cars, WL, Excelsior and Excelsior E4.

Booking
It is free and issued at the same time as the ticket.

Booking change

Booking change is allowed free:

- twice from issue date until the train's departure time by making a request online on this site, using the self service machines, phoning the Call Center (89 20 21), going to the ticket desks or the travel agencies (for Ticketless solutions, the agency at which the ticket was bought).
- only once after the departure and up until 24 hours afterwards, by making a request only at the ticket desk and self-service machines found in the departure station of the train indicated on the ticket.

The same procedure applies also to the Ticketless tickets.

The booking change is free. Agencies may charge a commission for this service.
The new booking must be for journeys to be made from the moment of purchase and until the 2 months after at the month of the originally booked train's departure.
When changing bookings, passengers must notify the booking codes (PNR and CP) on the ticket or those sent by e-mail during the purchasing operation; it is important to receive confirmation that the change has actually been made.

For customers who have chosen to pick up tickets at the self-service machines (not applicalbe to the ticketless tickets) the new booking can be picked up from the ticket self-service distributors at the stations (by keying in the PNR and CP codes), or at the station ticket desks, travel agencies, or the Eurostar Club Lounges (for Executive Cartaviaggio holders). When on the train, you must show the on-board personnel the original ticket along with the new booking coupon.
The booking change of the Ticketless tickets is instead only allowed in ticketless mode. In this case a confirmation email is sent for online requests, or confirmation is given by the operator of the ticket desk or Call Center, or the details of the new booking are displayed on the self service-machine if used.

In cases where booking changes are requested online or via our Call Center, confirmation can be sent on customers' request also by text message to their mobile phone.

Ticket changes  
Allowed for free only once until the train's departure time at any ticket office or travel agency.
The changing of tickets bought on this site is not possible online and it is possible only for amounts that are the same or higher; to effect a change, you must first pick up the printed ticket or, for ticketless tickets, go directly to the station ticket desks or issuing agency.

Refunds
If you do not use your ticket due to journey cancellation, you can apply for a refund before train departure by going to the ticket desks at any station or the travel agency where you bought it.
A 20% fee will be deducted.
You can also request the ticket refund after the train's departure and until 24 hours afterwards, with a deduction charge of 50% on the price paid. In this case the refund can be requested only at the departure station where the ticket was issued, or else at the issuing agency; it is not possible to request a refund in the issuing station if that station is the same as the arrival one.
For refund requests of tickets issued after a date change made after the originally-booked train's departure, a deduction charge is made of 50%.
Refunds or Bonus Vouchers are not given if journeys are simply interrupted.
No refunds are given if the amount to pay, net of the charges (20% or 50%), is less than or equal to 8 euro.
If it was not used for causes ascribable to Trenitalia, a full ticket refund is given.
Passengers must however always show a valid identity document.

For tickets bought online and not yet picked up, you can request a refund - only before departure - by using the function on-line refund on this website (applies only to refunds of the full purchase amount), or by calling the Call Center or writing an e-mail to rimborsi@trenitalia.it. After departure no refund is allowed of the tickets bought online and not yet picked up, and of ticketless tickets.
If the ticket has been picked up (not applicable to ticketless solutions), before departure you must present it at any station ticket counter. After the departure, you can only present it at the ticket desk of the departure or issuing stations (provided these are not the same as the arrival one), which will forward it to the appropriate Office. Refunds are made by re-credit on the credit card used for the purchase. It is not possible to have a Bonus voucher for the refund.

For ticketless tickets bought from travel agencies, refunds can be requested - only before departure - from the issuing agency or at a ticket desk or, if the agency is closed, by contacting the Trenitalia Call Center on 892021, which will authorise the Agency to refund afterwards. Refunds are granted subject to a photocopy of the applicant's ID document being shown.
The Rules regarding Bonus Vouchers are given in full in the section of this site regarding regulations for National Services.

Access to other trains
Holders of Flexi tickets can - for the same section - also directly board another train of the same category during the same day and until 24 hours after the departure of the booked train, provided that they stamp the ticket and go to the on-board personnel promptly without paying any penalty.
If the traveller requests to change class or board a carriage of a different category for the same section, they can - again within the same terms and provided they stamp the ticket before boarding - pay the difference between the full price of the train used and the amount already paid, plus the penalty chage of 8 euro.
If the amount already paid is the same or higher than the sum due for the train travelled on, no extra charge is made but the passenger does not have the right to refund of any amount paid extra. In all cases the ticket must be stamped before boarding; if this is not done, the passenger will be liable for a fine of 8 euro. Passengers boarding on days different to those allowed are considered as being without a ticket at all.
Holders of ticketless tickets are not allowed to board Regional trains and if found on such trains, will be dealt with as if they had no ticket at all.


This solution allows travel with a reduction of 20% for purchases made until midnight of the day before train departure. The minimum price is 10 euro, subject to the minimum fare applied for the train used. It has limited places, vary according to the day, train and the class.

Trains you can use this solution on: AV, T-Biz, ES*, ES* City, IC Plus, IC, ICN, Express, couchette cars, WL, Excelsior and Excelsior E4.

Booking
It is free and made at the same time as the ticket.

Booking change
Can be made once from issue date until the train's departure time, for the places available for the chosen offer, for a journey subsequent to the one booked, at any ticket office or travel agency (for Ticketless, the agency at which the ticket was bought), using the self service machines, on this site or by calling our Call Center on 89 20 21. The same procedure applies to the Ticketless tickets, in which case the change is allowed only throught the ticketless system without the possibility of printing the card ticket.
The booking change is free. Agencies may charge a commission for this service.
If there are no places available for the Amica offer, ticket changes must be made according to the same time limits, by paying the price difference with respect to the full Standard Fare and the change fee, by approaching the ticket desks and authorized travel agencies only.

Ticket changes
Possible only once from the issue date until the train's departure at any ticket office or travel agency by paying the change fee of 20% of the ticket, with a maximum of 3 euro.
The changing of tickets bought on this site is not possible online and it is possible only for amounts that are the same or higher; to effect a change, you must first pick up the printed ticket or, for ticketless tickets, go directly to the station ticket desks or issuing agency.

Refunds
Can be requested only until the train's departure with a charge of 20%. Requests for the printed tickets can be made at any ticket office or the issuing travel agency. No refunds are given after the train's departure. No refunds are allowed if the refundable amount, net of deductions, is less than or equal to 8 euro. Refunds for journey interruption are not allowed.

For tickets bought online and not yet picked up (not applicable to ticketless solutions), you can request a refund - only before departure - using the on-line refund service on this site (applies only to refunds of the full purchase amount), by calling Trenitalia's Call Center or by sending an e-mail to rimborsi@trenitalia.it. After pick up, instead, you must present the printed train ticket at any station ticket counter, which will forward it to the appropriate office. Refunds are made by re-credit on the credit card used for the purchase.
For ticketless tickets bought from travel agencies, refunds can be requested - only before departure - from the issuing agency or at a ticket desk or, if the agency is closed, by contacting the Trenitalia Call Center on 892021, which will authorise the Agency to refund afterwards. Refunds are granted subject to a photocopy of the applicant's ID document being shown.

The regulations on refunds are given fully in the section Rules for services in Italy (italian only) on this website.

Access to other trains
Holders of tickets at the "Amica" fare can, for the same journey, also travel directly on another train of the same or different type, or class or other service, on the same day and until 3 hours after the booked train's departure by paying of the difference between the full price for the train used and the amount already paid plus 8 euro, provided tickets are validated and the on-board personnel is notified and as soon as possible. If in the three hours afterwards there are no other trains of the same type, customers can travel at same conditions stated above also afterwards, on the first train of the same or lower category available for arriving at destination.
If the amount already paid is equal to or greater than that payable for the train used, no charge will be made, but passengers are not however entitled to refunds of any amount possibly paid as extra. Whatever the case, tickets must be validated before boarding otherwise passengers will be liable to pay an 8 euro fine(this penalty is added to the one owed for boarding a different train). If found travelling on other days from those allowed, travellers are considered as being without a ticket.
Holders of the ticketless tickets are not allowed to travel on the Regional trains and, if found on board, will be dealt with as if they had no ticket at all.