REQUESTING A REFUND

You can request the refund of a ticket by returning the original and presenting a valid piece of ID. You will also have to show your credit card if you purchased the original ticket with it.

If the ticket is in your name or to be considered as such due to the information it contains (e.g. the railcard used to obtain a discount is featured), and you do not make the request in person, the person you send to make the refund request must have a proxy signed by you.

You must apply for a refund within the period of validity of two months for open and unstamped tickets, under the terms envisaged for the service used for tickets where the seat is allocated at the time of ticket issuing. You can request a refund at any station ticket desk or at the agency where you purchased your ticket, barring special cases envisaged for certain services.

If you decide to travel in fewer persons that the number stated on your ticket, the refund, with any related deduction charges, can be requested only before making the journey, by making a change to your ticket (if it is a ticket issued with ticketless procedure, you must apply to the Call Center. Should there be no free places on the train you intend to travel and it is not possible to obtain a new ticket, you must notify the on-board personnel of the person/s who are not travelling so as to obtain a refund for the unused part for which you have applied to the Call Center).

If you interrupt your journey, you can apply for the refund of the part of the ticket left unused from the ticket desk at the station where the journey was interrupted.
Should you decide not to leave after having stamped the ticket, you can ask for a refund within 30' of stamping it, from the departure station ticket desk.

There are no particular formalities for making the request and refunds are granted in cash.
Refunds of self-adhesive vouchers are not allowed.
The refund of tickets on-line valid only on regional trains is only allowed in the following cases: In these cases, subject to a check by of the head office, refunds will only be granted through issuance by the regional head office competent for distance tickets valid in the regions having the same characteristics as those bought and not used. Whereas for tickets valid in the region with cross-regional application, similar voucher tickets will be issued.

If you purchased the ticket by credit card from a self-service machine, you must make your refund request at the ticket desk in the station where the issuing machine is located and the payment will be made by cheque or bank transfer.

For tickets purchased on-line or via the telephone reservations service (biglietteria telefonica), and for the tickets issued through the ticketless system, and which haven't been collected yet, you can apply for a refund from the Call Center on 89 20 21 ( then choose 5 option ) Email:rimborsi@trenitalia.it stating the PNR code of the tickets to refund or use the "Request a refund online" facility in the Customers' Area of this site. In this last case, a refund will only be granted if the journey has been cancelled due to customer requirements and it is for the total purchase made in relation to both the journey and the number of passengers.
After departure, refunds are not allowed of the ticketless tickets and the tickets bought online and not yet picked up.
If tickets bought online have been picked up (the buying procedure is identified by the "Card Claim t.com" stated on the ticket) before departure you can present the written request for refund at any ticket office, which will forward the request on your behalf to Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome
After the booked train's departure, you must present the written request for refund solely to the departure ticket desk or of ticket issuance (provided that the issuing station is not the same as the arrival one), which will forward it on to the appropriate Office. If the ticket office is closed or not operating, you must phone the Call Center stating the type of refund requested and all the details necessary for granting the refund and to send the request with original ticket in the 24 working hours afterwards from the area serving the departure- or ticket-issuing station (provided this is not the same as the arrival one) to Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome. In this regard, the postage stamp is used as the reference date. These procedures are not applicable for the ticketless tickets, which cannot be picked up and are not refundable after departure.

For ticketless tickets bought from travel agencies, refunds can be requested only before departure from the issuing agency or at a station ticket desk; alternatively, during agency closure times by phoning the Trenitalia Call Center on 892021, which will authorise the travel agency to make the refund at a later time. The refund will be made subject to the customer's showing a photocopy of an ID document.

SUMMARY TABLE OF REFUNDS FOR JOURNEY CANCELLATION

Refunds for individual travellers

Type of ticket penalties Restrictions and deadlines Tickets for AV, T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchettes, WL, Excelsior and Excelsior E4 trains (Standard Fare) 20% 50% 100% Up until the timetabled departure of the booked train, from any ticket office or from the issuing agency After the booked train's departure and up until 3 hours after but only at the issuing/departure station or the issuing agency. Refunds are not allowed when the issuing and destination station is the same. Tickets for AV, T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchettes, WL, Excelsior and Excelsior E4 (Flexi Offer) 20%   50% 100% Up until the timetabled departure of the booked train, from any ticket office or from the issuing agency. After the booked train's departure and until 24 hours after, but only at the issuing/departure station or the issuing agency. Refunds are not allowed when the issuing and destination station is the same. Tickets for AV trains. T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchettes (Familia offer) 20%  100% Up until the timetabled departure of the booked train, from any ticket office or from the issuing agency After the above mentioned term. Tickets for Eurostar Italia Alta Velocità, T-Biz , ES*, ES*City , IC Plus, Couchettes, and WL trains (Amica offer) 20%   100% Up until the timetabled departure of the booked train, from any ticket office or from the issuing agency. After the above mentioned term Tickets for Express, Intercity and Intercity Night trains (Standard fare) 20% 100% Within two months from issuance (e.g. for a ticket bought on 23 March and unstamped, the refund must be requested by 22 May) and in any case before ticket stamping . After the above mentioned term Tickets for Express, Intercity and Intercity Night trains (Family and Amica offers): seat booking is necessary 20% 100% Up until the timetabled departure of the booked train, from any ticket office or from the issuing agency. After the above mentioned term. Tickets for Regional trains 20% 100% Within two months from issuance (e.g. for a ticket bought on 23 March and unstamped, the refund must be requested by 22 May) and in any case before ticket stamping After the above mentioned term . Ticket bought using the ticketless facility (online, call center, travel agency equipped with Sipax Plus) Same charges for purchases made from the ticket desks Refunds are given only before train departure according to the provisions regarding individual fares or offers. You can request a refund by contacting the Call Center or emailing: rimborsi@trenitalia.it or using the "Request a refund on-line" facility in the Customers' Area of this site. If ticketless tickets were bought from a travel agency the refund can be requested from the issuing agency or at ticket desks, or, in if these are closed, from the Trenitalia Call Center, which will authorise the agency to make the refund subsequently. Car on board - Motorbike on board 20%   50% 100% Until midnight of the 5th day before departure From the 4th day before and up until departure After the train's departure

N. B. no refunds are granted if the amount to pay net of charges is less than or equal to 8.00 euro

Refunds for groups

Type of ticket Penalties Restrictions and deadlines Ticket 20% 100% Up to 5 days before the departure of the train for Espressi, IC, ICN, ES*, ES* City, AV, couchettes and Wagons-Lits. Within the period of validity of the ticket for R, iR and Diretti After these deadlines.

No refunds are made and no bonuses are issued if the amount due net of any penalties is equal to or less than Euro 8.00

For the refunds requested for special circumstances, which must be appraised on a case-by-case basis, applications in writing are required: the ticket desks provide the standard forms for the request that will be sent to the competent Offices. Refunds must be authorized and, if they are granted, they will be settled using the solution you choose from among those given in the application form.
The place booking is refundable only in cases where the reservation was missed or not possible to use due to the fault of Trenitalia; in this case the refund is for the whole sum.
If the refunds request for printed tickets for medium- or long-distance trains or services (AV, T-Biz, ES*, ES* City, IC Plus, IC ICN, Express, couchettes, WL, Excelsior and the Excelsior E4), must be presented at an unstaffed station or one with ticket office temporarily closed, you must contact the Call Center, according to the terms provided by the chosen tariff, notifying the type of refund requested and all the details necessary for granting the refund. The Call Center operator will record your data and the time of request and will notify you of the address of the Refunds Center where you can send your application along with original ticket. The sending - by surface mail - must take place within one working day and can be made from the departure or ticket issuing location, provided it is not from the arrival one. In this regard, the postal service stamp will count. On receiving the completed claim for refund, the responsible office will process it, taking as its reference data the date/time received from the Call Center to assess whether the application can be granted and whether any applicable charges are to be deducted.
For Regional trains, you will have to send the refund request within 24 working hours afterwards to the competent regional Head Office ("Direzione Regionale").

INTERNATIONAL REFUNDS FROM TRENITALIA

Refunds for individual passengers: no application of the 8.00 € limit below which the refund is not granted except for tickets issued under the TCV (Tariffa Comune Viaggiatori) tariff. No provision is made for refunds for tickets that have only been partly used except for those issued under the TCV tariff.

Type of ticket Penalties Restrictions and deadlines Ticket at total market price for the Riviera and Eastern Europe trains 0% 100% up until the booked train's departure after departure Ticket at total market price for Brennero day, Germany night and Allegro trains 10% 50% up until the day before the booked train's departure for two months from the day of departure Ticket at total market price for Cisalpino and Switzerland night trains 0% 0%, 10% or 50% depending on the tariff bought. up until booked train's departure for 14 days after the booked train's departure Ticket at total market price for Artesia trains 0% 10% up until the booked train's departure after departure Ticket at total market price for Elipsos "Salvador Dalì" trains 10% o 50% depending on the ticket purchased. 0% o 50% depending on the ticket purchased. up until booked train's departure after departure TCV tickets 20% Refunds are not given if the amount to refund is 8 € or less If the ticket has not been stamped, a refund can be requested: - before the first day the ticket is valid without previous checking at the station ticket desks that the ticket has not been used; - within a month of the ticket's expiry if previously checked at ticket desks that the it has not been used. If the ticket has been stamped, a refund can be requested: - within 30 minutes of stamping, only at the departure station

Refunds for groups: no application of the 8.00 € limit below which the refund is not granted except for tickets issued under the TCV tariff. No provision is made for refunds for tickets that have only been partly used except for those issued under the TCV tariff.

Type of ticket Penalties Restrictions and deadlines Ticket at total market price for Artesia, Cisalpino, Riviera, Switzerland night, Eastern Europe trains 10% 50% 90% 100% up to 14 days prior to departure from 13 days until 8 days prior to departure up to 7 days before until departure after the train's departure Ticket at total market price for Cisalpino trains 10% 50% 100% up to 14 days prior to departure from 13 days until 8 days prior to departure from 7 days prior to departure up until 14 days after departure Ticket at total market price for Brennero day, Germany night and Allegro trains 10% 50% up until the day before the booked train's departure. for two months from the day of departure TCV ticket 20% 100% up to 3 days before the train's departure after that period Partial refunds are granted if there is a change in the number of passengers who have bought tickets *Refunds are not given on tickets with special fares or promotions (e.g. Smart). Other reduced fares may have different percentage deductions..