If you have lost personal effects on board a train or while at the station, you can go to the Customer Service offices for information on whether they have been found.

On an experimental basis, in the stations of (*) Roma Termini, Venice S.L. (island) and Venice-Mestre (mainland), Verona P.N., Genova P.P. and Genova Br. Firenze SMN (Florence), Napoli (Naples) C.le, Bari C.le, Torino PN, Palermo C.le and Bologna C.le,
Assistance staff will - after locating the lost item in their records - give the owner an identification ticket, which must be handed in at the station Left Luggage (Deposito Bagagli) point. The items delivered to the Left Luggage points, which are operated by the company "Grandi Stazioni", are kept until the 60th day from the date of receipt, after which they are donated to a certified non-profit humanitarian organisation.

In the other stations where Customer Service is provided, the Assistance staff will take custody of items found only for the time strictly necessary to arrange for their delivery to the relevant municipal offices. Customers must therefore refer to such offices for information.
For items lost in all the other stations where there is no Customer Assistance office, searches must be made at the competent offices of the municipality where the station is found.

For information on the Assistance Offices: Call Center 89 20 21 [From landline, connection charge: 30 euro cents (including VAT) + cost per minute of 54 euro cents (including VAT). From mobile phone, tariff depends on the user's agreement with their mobile phone Service Provider.]

(*) The list of stations where the service is provided may be subject to change.