In this section you can run searches for possible journey combinations for all the destinations served by Trenitalia. In the respective fields, simply enter the town/stations of departure and arrival, the date and preferred departure time.

If the city/departure station or the city/arrival station are not recognised or not well identified, you will be prompted to try again. If date and time of departure are not specified, the system automatically sets the data starting from the date and time you make the search.

After running searches for the train, the system identifies and presents all the possible journey proposals.

The listed proposals are ordered by departure time; by using the other buttons you can check the proposals available also according by Journey time or number of changes.

Each proposal gives times of departure and arrival, duration, change stations and train category (e.g. Eurostar, Intercity, Inter-regional etc.).

If the Buy column in a journey solution contains the cart icon, you can buy that ticket on-line (every day, 24 hrs). To start the buying procedure now, click the cart; if the first proposals that appear do not meet your journey requirements, you can view Other proposals, make new searches with the Search button or change the journey data with Change journey data selection.
If you want to view the timetables for the return journey, you must click on the Show Return button.

For journeys that cannot be bought on-line, i.e. those signalled in the Buy column with NO, you must apply directly at the station or a travel agency with which Trenitalia has a distribution agreement.
By clicking on the icon of the cart instead, you are taken to the summary of the journeys selected and put into the cart while awaiting purchase confirmation.

This page shows the type of train (AV-Eurostar Italia Alta Velocità, ES*-Eurostar Italia, TBiz, ES*city - Eurostar City Italia, TrenOk, IC Plus-Intercity Plus IC-Intercity, ICN-Intercity Notte (night), E-Express, EN-Express Night, R-Regional, IR-Inter-regional) and the number of the train, the time and departure station, the time and arrival station, services available on the train and whether booking is compulsory.
You can also see the journey's station stops en route by clicking the train's identity number.

If you're happy with the journey proposal and the ticket can be bought on-line, you can buy it by clicking Buy. To see alternative proposals you can click the Next Solution or Search buttons.
In the Fares choice page you can select the tariff desired. Before selecting, you can get more information on the fares available for that type of train or journey information by clicking on the information on fares link.

After selecting the tariff to use, simply indicate the number of adults and children passengers (the total number of the places must not exceed 5) and then select the journey class.

If you want to add another fare, click the Add button, which allows you to choose a different tariff.

Please note: you are buying with a discount or under a concession it is not possible to add another purchase with the same discounted tariff.  
To buy with the same discount for more persons, you must select a new journey. The selection previously made with the discount is put into the cart while awaiting purchase confirmation.

If you make a purchase with the facility of printing your ticket at home, valid only for journeys on regional trains, you can indicate at most only one passenger (or an adult or a child) per journey solution.
The section regarding Services Preferences is optional and lets you query the system to request the type of place you want, which is assigned only if available. By clicking the places image you can choose a window seat or one close to the corridor. The system does not guarantee that the place chosen is actually assigned as it depends on places actually available on the selected train.
Before moving on to purchase, you can select your ticket's delivery solution. For delivery/pick-up of tickets bought on-line, Trenitalia offers 3 choices for the purchase of journeys with medium- and long-distance trains (ES*, ES* City, AV, IC, IC Plus, ICN, E-T.Biz, couchettes and WL ):
- Ticketless with the sending by e-mail, or the picking up on-board, of the payment receipt, free
- pick up of the ticket at self-service points in the main stations, free.
- home delivery, with charge for service.  
In the case of journeys combined with these trains and regional transport ones, you can only make pick-up at the self-service points or have home delivery. For the regional trains instead, you can only print the Pdf file attached to the purchase-confirmation e-mail; this is valid as a ticket if accompanied by an identity document.
The system will show the delivery/pick up procedures available for the chosen proposed journey.

With the Ticketless pick up solution, you can buy tickets on-line, directly on this website or by contacting the Call Center 89 20 21° or applying to the your regular authorised Italian travel agency. Printed tickets are not issued. Customers can select whether to payment receipt by e-mail or on the train. In the case of purchasing at an agency, the receipt is always sent by e-mail.  

On request, you can have an SMS sent to you summarising the transaction.
The Ticketless service is available on all the Eurostar Italia AV Trains, Eurostar Italia, Eurostar City Italia, TBiz, TrenOk, Intercity, Intercity Plus, Intercity Notte (night) and Express (both for seats that and Couchette and Wagon Lits) for all destinations (also intermediate) in both 1st and 2nd class.
Access to the Regional trains is not allowed. Holders of ticketless tickets found on board regional trains are considered as having no tickets and fined accordingly.
For further information Ticketless

Picking up tickets at the stations from the self-service machines is free and can be done up until the train's departure.
Before choosing to pick up your ticket from a self-service distributor, it is necessary to check first that there is a distributor in the departure station or pick-up point list of stations. If there is no distributor at the departure station, your ticket can be picked up also from the station ticket office, if open.
To pick up your ticket from the station self-service distributor, you need:
- the PNR booking code received via e-mail after purchasing on-line
- the name and surname used when buying,
- on the distributor's screen, select the "Internet" button and follow the simple procedure for issuance.

The home-delivery service is performed by registered letter and involves an additional cost of 3.25 euro on top of the ticket price.The delivery needs from 4 to 6 days and takes place only on weekdays and only in Italy.
Please check straight away that the ticket matches the purchase transaction made. If the ticket does not arrive, or in the event of any other problems, please contact our Call Center on 89 20 21
Please note
For all purchases made on the same day starting from 6.30 until 23.30, the delivery fee will be charged only once but only provided the delivery destination information remains the same.    

Printing of the PDF file attachment valid as a ticket

The attached pdf file, received by e-mail after purchasing, constitutes the receipt of the ticket and must be printed and kept. It allows the holder to board the train directly as it is already validated.
You can print the PDF also on a later occasion by visiting the website in the Customers Area section.
The printed receipt, is valid as a ticket, bears the traveller's name, the amount paid and validity; it must be shown, together with a valid document of recognition, on every request by the on-board personnel.

Before going ahead with your purchase

After choosing the desired delivery solution, if you hold a CartaViaggio, you can key in your Code to have points credited or key in your Company's code. If the purchaser is not the traveller, the link Traveller's name allows you to type in the traveller's details. If this section is not completed, tickets will be associated to the name and surname contained in the entry log-in.

By clicking the previous solution and/or next solution buttons, you can buy tickets for the previous or next journey solution to the one selected, the details of which (train type and timetable) are displayed in the Services Preferences section of the same page.

The cart icon allows for displaying the journeys selected up until that time that have not yet been purchased.

By clicking the Continue button you can go to purchase the ticket or select a new single or return journey.

After clicking the Continue button, the system asks you to fill in the User ID and Password fields to log in. If you still do not have a User ID and Password, you can click the link “if you're not yet registered, you can do so now” and register. If you have lost your Password, click the link “Forgotten your Password?” and type in your e-mail address to receive a new one in your e-mail box.
This page contains the summary of the data – (which cannot be changed except by returning to the previous page) - on the chosen journey proposal. The screen displays the departure date and time, departure and arrival stations, the number of passengers, the train class and the price.
It also advises you that if the purchase is not take confirmed within 15 minutes, the booked place will be made available again.


Detail of trains, places and fares
This section provides the journey details on the type of the train, type and number of place and carriage, the chosen fare solution and the CP (Booking Change Code). See the details in the “Booking Change” section.

This is the section where you can display the journeys selected and added to your cart while waiting to pay. The cart contains information on the date, times, departure and arrival stations and the amount to pay for the selected journey.
 The Delete button allows you to cancel from your Cart the previously-selected journey, which will therefore not be considered in the transaction. By clicking the New Journey button you can select a new journey or, with the return journey button select the tariff for the return journey (the system keeps the departure and arrival stations while you must select the return date).

If you do not need to select another journey solution, you can go and pay by making only one transaction for journeys already in the cart (up to a maximum of 4).

The Booking Code (PNR) is a 6-letter/figure code indicating the place booked on the chosen train. The PNR must be used for purchases made online both for payments made there and then and with deferred payment solutions.

For immadiate payments , the PNR code must be used for the following procedures:

In the case of deferred payment the PNR code is used to make payment, which can take place with the following procedures:  


Through the functions of this web site, in the section Booking Change, you can make changes to date and departure time of your booked tickets for one or more trains of the same category.

To change date and time of your tickets booked with place reservation (Eurostar City Italia, Eurostar Italia, Eurostar Italia Alta Velocità, Intercity Plus, Tbiz, couchette service, WL, Excelsior and Excelsior E4 and for IC, ICN and Express only with the ticketless procedure)or under offers that require seat reservation at the same time) you must use the Booking Code (PNR) and the Booking Change Code (CP) which are printed on the tickets (see examples) or which were sent by e-mail when buying.

Booking changes are free for journeys to be made from the moment of purchase and until two months after the originally-booked train's departure:
 
- twice starting from the day of purchase until the booked train's departure (only once for the Amica offer)by making a request online on this site, using the self-service machines, phoning (the Call Center on 89 20 21 or the issuing agency) or contacting the ticket desks or travel agencies, after stamping the voucher.
- once only after the booked train's departure and until 3 hours after, or until 24 hours afterwards if the ticket was issued under the Flexi offer, by making a request only at the ticket desk and self-service machines in the departure station of the booked train. Changing after departure is not allowed for tickets issued under the Amica and Familia offers.

For the AMICA offer one change can be made from the date of issue up until the train's departure time for seats available for the chosen offer, for a journey after the one originally booked.
As you can buy Amica tickets up until mid-night of the day before departure, booking changes cannot be made on the same day as the new journey.
If there are no seats available under the Amica or Family offers, ticket changes must be made within the same time limits after paying the difference in price with respect to the full standard fare and the change fee, at the ticket desks and authorised travel agencies only.
If more than one ticket has been bought under different offers, the PNR code will be the same for all, while a CP Code will be assigned for each individual offer: this is important to make the booking change correctly.

To change bookings for tickets with more than one CP Code, the tickets must be picked up in advance. For tickets with only one CP Code, they can be changed also before being picked up.

After making a new booking, Trenitalia will send an email confirming the change with the new code you must use to pick up the ticket from the self-service machines or, if this is not possible, the station ticket desks, the issuing agency or the Eurostar Clubs (for Executive Cartaviaggio members).
For ticketless tickets, booking changes can be made only using ticketless facility. Customers will receive a confirmation email for requests made on-line, will be given confirmation by the ticket office operator or the Call Center, or the new booking details will be displayed on the screen of the self service machines if used.

For booking changes online or through the Call Center, on customer request, the confirmation can also be given by a text message to your mobile.

If the booking change referst to a ticket that has been already picked up, it is necessary to show the original ticket to the on-board conductor together with the voucher of the new booking. . Booking changes of Ticketless tickets is only allowed through the Ticketless system. No provision is made for picking up the voucher of the new booking from the self-service machines.
Tickets bought online are refunded onto the credit card used for the original purchase.

No refunds are given if the amount to refund, net of charges, is less than or equal to 8.00 euro.

For regional train tickets bought online with the home-printing ticket facility (valid only for journeys on regional trains), refunds will only be granted in the following cases and according to the procedures given below:
In these cases, after being checked by the main office, refunds will only be granted by the appropriate Regional Head Office that issues kilometre-distance tickets having the same characteristics as those bought and not used.

If the ticket has not yet been picked up or was bought with the ticketless procedure, you can request a refund, only before departure:
After departure, passengers cannot receive refunds for ticketless tickets and tickets bought online but not yet picked up. If a booking change is requested after the train's departure, the ticket for the new journey is non-refundable.

If the ticketless tickets were bought at a travel agency, customers can request a refund at the issuing agency or the ticket desks or, if the agency is closed, by contacting Trenitalia's Call Center, which will authorise the agency to make the refund subsequently. The refund will be given on obtaining a photocopy of the applicant's ID document.

If tickets bought on-line have been picked up, before departure the holder can present a the written request for refund at any ticket office, which will forward it on to Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome.
After the booked train's departure, customers must submit refund requests in writing and only to the ticket desk of the departure station or where the ticket was issued (provided the issuing station is different to the arrival one), which will forward it on to the appropriate office. If the ticket office is closed or not operating, you must phone the Call Center specifying the type of refund requested and all the details necessary for the refund formalities, and send, within 24 working hours afterwards from the area serving the departure or ticket issuing station. For this purpose, the postage stamp is used as the reference date. These procedures are not valid for ticketless tickets, which cannot be picked up and are not refundable after departure.

Refunds for journeys cancelled by customers are made at these conditions:

(Only for amounts equal to or greater than 8 euro net of charges)

Ticket type	Deduction charge	Limits and times
Tickets for AV. T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchette, WL, Excelsior and Excelsior E4 trains (Standard Fare)	20%   50%  100%	Until the booked train's departure time   After the booked train's departure and until 3 hours afterwards   After the above mentioned term
Tickets for AV. T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchette, WL, Excelsior and Excelsior E4 trains (Flexi Offer)	20%  50%   100%	Until the booked train's departure time   After the booked train's departure and until 24 hours afterwards   . After the above mentioned term
Tickets for T-BIZ , AV, ES*, Eurostar City Italia,IC Plus, , Cuccette, VL (Amica Offer)	20%  100%	Until the booked train's departure time   After the above mentioned term
Tickets for AV. T-Biz, Eurostar Italia, Eurostar City Italia, IC Plus, Couchette, and WL (Familia Offer)	20%   100%	Until the train's departure time   After the above mentioned term
Ticket for Express, Intercity and Intercity Night trains (Standard Fare)	20%  100%	Within two months from issuance (e.g. for a ticket bought on 23 March and unstamped, the refund must be requested by 22 May) and in any case before ticket stamping After the above mentioned term
Ticket for Express, Intercity and Intercity Night trains (Familia Offer / Amica Offer): place booking is comprised	20%   100%	Until the booked train's departure time  After the above mentioned term
Tickets for Regional trains *	20%     100%	Within two months from issue (e.g. for a ticket bought on 23 March and not stamped, the refund must be requested by 22 May) and in any case before the ticket is stamped   After the above mentioned term

*Tickets of the regional trains purchased on-line are not refundable.
The on-line ticket purchasing system uses the most up-to-date security technology available today for web transactions. To pay train tickets purchased on-line, passengers can usecredit cardsthe Bankpass Web service or the prepaid CartaFacile cards.
Trenitalia avails itself of the "e-shopping SANPAOLO" secure payment system, conceived and managed by the Sanpaolo-Imi bank group. "e-shopping SANPAOLO" allows on-line purchases to be made in greatest ease and with fullest guarantee of security and privacy. The transactions are indeed not conducted with instruments managed by Trenitalia but through the servers using the secure technology of the Sanpaolo-Imi bank group.
After making payment, a message appears confirming the transaction on a page of the Trenitalia site.
Any appearance of notices from the browser indicate you are being redirected to a non-secure server will therefore be exclusively a simple confirmation by Trenitalia of a successful transaction.

PLEASE NOTE: For technical reasons, payments with American Express for online purchases are temporarily limited to Italian cards only.

To guarantee greatest customer security, the international Visa and MasterCard circuits require that credit card transactions respect the following security measures:


To make payment by the Bankpass Web service, one must first subscribe to the service through the site www.bankpass.it
To go ahead with your purchase, type in your User-ID and password (assigned when registering) to access your virtual wallet wallet and select the payment tool you want to use (credit card, "Soldintasca" prepaid card and cash point): the transaction can be completed without the data of the credit/debit card passing through the Internet.. A confirmation e-mail will be sent after all transactions made through the wallet.


Information on-line about Bankpass Web

Prepaid CartaFacile is the electronic money (that uses confidential numerical codes, the "Prepaid number" and the "Secure Key") issued by an authorised financial intermediary or bank. The Card allows payments to be made through the Internet using the Carta facilecircuit.

Prepaid CartaFacile does not require you to open any current account, it ensures anonymity in payments and is protected by the most effective security systems. The shopping credit of a single pre-paid card issued in pre-determined amounts, can never exceed 500 euro.
To make purchases using a pre-paid card, you must first be recognised as a subscriber of the card circuit by keying in your card's pass number, the expiry date details and the password chosen when enabling the card.
After paying from a special page of the CartaFacile circuit, the message confirming transaction success will instead appear on a page of Trenitalia. Any appearance of notices from the browser informing you that you're being redirected to a non-secure server will therefore be exclusively a simple confirmation by Trenitalia of a successful transaction.

Information on-line CartaFacile

Please note
For payment systems to work properly, you must use a version of the browser (Netscape or Explorer) which is 4.0 o later, and in which the "cookies" function is enabled. In the event of a transaction being unsuccessful we recommend repeating the on-line booking and purchasing procedure from the beginning. You can do this by selecting "Timetable - Tickets purchase" from the main menu of the Trenitalia site and not the "Back" button of your browser.

The data on tickets payment bought cannot be acquired or processed in any way by Trenitalia as transactions are managed by the server of the Sanpaolo-Imi bank group, in an environment which is protected and secure.



If two consecutive buying procedures are unsuccessful, the system will suspend service for 15 minutes.
For further information, contact Trenitalia's Help Desk.
Your user status can be disabled in the following cases:

1. When registering (or when accessing the members area in the Customers Area), if you type in incorrect User ID and Password more than 5 times

2. When making payment if:
• you type in the credit card number incorrectly more than twice
• if more than two credit cards are used by same user
• your credit card is used by more than two different users
• if malfunctions occur in the bankpass system more than twice while you are making payment
• you use a credit card associated to a user that has been disabled
• your payment takes you over the monthly spending limit of your credit card
• the overall amount paid by the credit card you are using exceed the monthly allowed spending limit (516,16 Euro)

If several tickets are purchases (single, return, other journey proposals etc.) that must be delivered on the same date to the same person at the same address, a single home-delivery cost will be applied of 3,25 euro, irrespective of the number of tickets purchased.

If one or more tickets have to be delivered to different persons and addresses, the normal home-delivery cost of 3.25 euro will be applied to each individual ticket.

For security reasons, the value of the tickets purchased in a month cannot exceed 516.46 euro.
Registered customers can check on the amounts spent in a month on their own "Orders Summary/Riepilogo Ordini" page, accessible from the Customers Area.

If you expect to exceed the monthly spending limit associated to your user profile, you can apply in writing for an increase by sending a fax to 06/44104036 or an email to areaclienti@trenitalia.it stating:

- your User ID,
- a contact telephone number
- a photocopy of a valid identity document
- a photocopy of your tax code number
- a brief explanation of why you want to increase your spending limit, or to be authorised to use more credit cards

Within 48 hours you will receive the outcome of your request by e-mail on your e-mail address
For more information, contact the Call Center on 89 20 21 operating every day 24 h (see the cost)

If you intend to use more than two credit cards with your user profile, you can apply to do so by fax to 06/44104036 or an email to areaclienti@trenitalia.it indicating:

- your User ID,
- a telephone number,
- a photocopy of a valid identity document
- a photocopy of your tax code number
- a brief explanation of why you want to increase your spending limit, or to be authorised to use more credit cards

Within 48 hours you will receive the outcome of your request by e-mail on your e-mail address
For more information, contact the Call Center on 89 20 21 operating every day 24 hrs (see costs).

The self-service distributors (see photo) are automatic ticket machines, installed in Italy's main railway stations (see list below) and can be used to pick up tickets bought on-line following a simple procedure that entails envisages keying in the name and surname used for the purchase and the booking code (PNR).

STATIONS WITH SELF-SERVICE MACHINES
A	AGROPOLI-CASTELLABATE	G	GIOIA TAURO	R	RIMINI
	ALBENGA		GIULIANOVA		ROMA OSTIENSE
	ALESSANDRIA		GROSSETO		ROMA TERMINI
	ANCONA	I	IMPERIA PORTO MAURIZIO		ROMA TIBURTINA
	AREZZO	J	JESI		ROMA TRASTEVERE
	ARONA	L	LA SPEZIA CENTRALE		ROMA TUSCOLANA
	ASSISI		LAMEZIA TERME CENTRALE		ROVERETO
	ASTI		LECCE		ROVIGO
	AVERSA		LIVORNO CENTRALE	S	SALERNO
B	BARI CENTRALE		LODI		SAN BENEDETTO DEL TRONTO
	BENEVENTO	M	MASSA CENTRALE		SAN REMO
	BERGAMO		MESSINA CENTRALE		SAN SEVERO
	BOLOGNA CENTRALE		MILANO CENTRALE		SAPRI
	BOLZANO (BOZEN)		MILANO LAMBRATE		SAVONA
	BRESCIA		MILANO P. GARIBALDI		SIRACUSA
	BRINDISI		MILANO ROGOREDO		SPOLETO
C	CASERTA		MILAZZO	T	TAORMINA GIARDINI
	CATANIA CENTRALE		MODENA		TARANTO
	CEFALU'		MONFALCONE		TERMINI IMERESE
	CESENA		MONOPOLI		TERMOLI
	CHIAVARI		MONZA		TERNI
	CHIUSI CHIANCIANO TERME	N	NAPOLI CENTRALE		TORINO LINGOTTO
	CIVITANOVA MARCHE		NAPOLI CAMPI FLEGREI		TORINO P. NUOVA
	CIVITAVECCHIA		NAPOLI MERGELLINA		TORINO PORTA SUSA
	COMO S. GIOVANNI		NOVARA		TORTONA
	CONEGLIANO	P	PADOVA		TRENTO
	CROTONE		PALERMO CENTRALE		TREVISO CENTRALE
D	DESENZANO DEL GARDA		PAOLA		TRIESTE CENTRALE
F	FABRIANO		PARMA	U	UDINE
	FERRARA		PAVIA	V	VASTO
	FIDENZA		PERUGIA		VENEZIA MESTRE
	FIRENZE CAMPO DI MARTE		PESARO		VENEZIA S. LUCIA
	FIRENZE RIFREDI		PESCARA CENTRALE		VENTIMIGLIA
	FIRENZE SANTA MARIA NOVELLA		PESCHIERA DEL GARDA		VERCELLI
	FOGGIA		PIACENZA		VERONA P. NUOVA
	FOLIGNO		PISA CENTRALE		VIAREGGIO
	FORLI'		PORDENONE		VIBO VALENTIA PIZZO
	FORMIA		PORTOGRUARO CAORLE		VICENZA
G	GALLARATE		PRATO		VILLA S. GIOVANNI
	GENOVA BRIGNOLE	R	RAPALLO		VOGHERA
	GENOVA P. PRINCIPE		REGGIO DI CALABRIA CENTRALE
	GIOIA DEL COLLE		REGGIO EMILIA