General

The PostoClick service allows customers - whether directly from the www.trenitalia.com website or through the Call Center - to easily book seats, couchettes and WL, and to later complete their purchase by paying and picking up tickets (bookings and related train tickets) at the enabled points.

It is possible to use Postoclick to book tickets for seats or places in couchettes and WL for single journeys to be made with Espressi (Express), Intercity, IC Plus, Intercity Notte (night), Eurostar Italia, Eurostar Italia Alta Velocità, TBiz and TOK trains, but limited to the types allowed for online sale, including the special offers, except for the expressly excluded ones.
Exclusions to this facility are international tickets, cumulative service tickets, Travel-/Discount Cards, tickets provided by the integrated regional transport tariff systems and all tickets issued under offers not sold on the Internet, including those to groups.

Booking

Booking can be requested up until 24 hours before train departure for seats or 48 hours for Couchettes and WL .

To obtain the service, customers interact with the website www.trenitalia.com:
Once you have chosen the journey solution and pick-up procedure, you must select the option "deferred Purchase with PostoClick". Afterwards, the system provides you with a transaction code (PNR) and the information about the tickets that will be issued.
Generally speaking each customer cannot have more than three requests in progress at the same time. If customers are CartaViaggio holders, they can have up to 6 requests active at the same time.
Customers can change a PostoClick booking at the website www.trenitalia.com by going to the Customers Area and then the section "PostoClick".
If customers need to make another request in addition to the ones available, they must pick up or pay for one of the active ones so as to restore their availability.

Acquisto e ritiro del biglietto Ticket purchase and pick up

Payments of such bookings must be made within 24 hours from the booking and in all cases at least 24 hours prior to the train departure for seats and 48 hours for Couchettes or WL.


Examples:

The payment and ticket pick-up may be carried out:

1. at the Self service tellers in the main stations (or from the station ticket desks where these tellers are either not installed or not operational) according to the formalities allowed by the issuing system. In this case tickets are issued at the same time as payment.

2. Through the Customers Area of the website www.trenitalia.com by credit card. Tickets can be issued with the ticketless procedure, picked up at a self-service teller, or surface-mailed to an address indicated by the customer on request.

3. by turning to the nearest punto Sisal (19.000 ricevitorie) più vicino: travellers must submit their PNRs relating to the ticket and pay € 1.50 depending on the payment method allowed by the Sisal desk, plus the cost of the ticket. The operator will issue an initial provisional receipt bearing the booking information. After checking the information, the customer will pay according to the procedures provided for by the Sisal desk, and obtain a receipt. The receipt is not valid to travel even if it contains all the data about the journey. You must pick up the ticket/s at the self service tellers, unless you previously opted for the ticketless solution.

4. by turning to an authorized travel agency (of which there are 3,400). In addition to the fare, you must pay a service charge of € 1.50, according to the agency's payment formalities. In this case, tickets will be issued directly by the agency unless you chose to travel with the Ticketless solution.

5. by going to one of the 3,300 cashpoints of UNICREDIT Bank with a cashpoint card of any bank. Also in this case the customer obtain a payment receipt and will have to pick up tickets at the self-service machines or else get on the train directly if the ticketless solution was chosen. (the service costs an extra 1.5€ plus the cost of the ticket).

If payment is not made by the deadline, the booking will be considered as cancelled and the system will automatically make the place available again.
For both ticketing solutions ("printed and picked-up", or "ticketless") all the current regulations (ticket changes, booking change, refunds) apply for the type of service and payment/pick-up solutions chosen.

CartaViaggio
The awarding of points under the CartaViaggio scheme will be done only after payment is made.