Starting from 1 January you can apply for refunds on this site for national tickets bought on-line.

Using this new service is simple:


The refund will be made on the credit card used to make the purchase. The time needed depends only on your credit card's bank.

The refund request can be made only for tickets bought online and not yet printed at the Self service tellers and associated to the registration data (user-id and password) used to enter the Customers Area.